1. About this policy
This Privacy Policy explains how handles personal information provided through trequessianluxelodge.com, including information submitted when you make an enquiry or contact our guest services team. Where the Australian Privacy Act 1988 and the Australian Privacy Principles apply to our activities, we aim to handle personal information consistently with those requirements.
2. Information we may collect
Depending on how you use the website, we may receive your name, email address, telephone number, enquiry details, booking-related preferences, and technical information such as browser type, device information, approximate location derived from network data, and website interaction data.
3. How information is collected
Information may be collected directly from you when you use the contact form, email us, call us, or otherwise communicate with the site. Technical information may also be collected through cookies and similar browser technologies.
4. How we use information
- to respond to enquiries and service requests;
- to provide information about accommodation and guest services;
- to maintain, secure and improve the website;
- to keep records where reasonably required for operational or legal purposes; and
- to comply with applicable Australian law.
5. Disclosure and service providers
Information may be disclosed to service providers that support website hosting, communications, security, analytics or guest-service operations where this is reasonably necessary. We do not publish contact-form information submitted by visitors.
6. Overseas handling
Some technology providers may process information outside Australia. Where relevant, reasonable steps are taken to consider privacy and security protections associated with those providers.
7. Security and retention
Reasonable administrative and technical measures are used to protect personal information from misuse, interference, loss and unauthorised access. Information is retained only for as long as reasonably needed for the purpose for which it was collected or as required by law.
8. Access and correction
You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before processing a request.
9. Complaints
If you have a privacy concern, contact us first so the matter can be reviewed. If you remain dissatisfied and the Privacy Act applies, you may have the right to contact the Office of the Australian Information Commissioner.
10. Cookies
The website may use essential, preference and analytics cookies. More detail is available in our Cookie Policy.
11. Contact
Email: info@trequessianluxelodge.com
Phone: +61 2 5550 1847
Contact location: